Last updated: July, 2026
1. Acceptance of Terms
Welcome to Twin&Tine . These Terms of Service (the “Terms”) constitute a legal agreement between you and Twin&Tine regarding your use of our website, products, and services.
By accessing, browsing, or using our website, you acknowledge that you have read, understood, and agree to be bound by these terms.
If you do not agree to any part of these terms, please stop using our website and services.
2. Our Services
Twin&Tine offers online sales services for books and related products.
Our services include, but are not limited to:
- Buy physical books online
- Product transportation and distribution services
- Customer support and after-sales assistance
- Access website content and resources
We reserve the right to modify, suspend or terminate any part of the service at any time.
3. Eligibility and Permission to Use a Child’s Information
- This website is only open to users aged 13 and above. We will not collect any personal information from children under the age of 13. People under the age of 13 are prohibited from accessing, registering and placing orders.
- Users aged 13 to under 18 must use this website with the participation and permission of their parents or legal guardians, and the parents or legal guardians shall be responsible for all actions of minors in accessing, registering , placing orders , and violating these terms.
4. User Account
When registering an account, you promise to submit true, accurate, and complete personal information, and to update your account information in a timely manner to ensure its continued validity. You are responsible for safeguarding your account username, password, and other login credentials, and bear full legal responsibility for all operations and actions initiated through your account.
We reserve the right to suspend or permanently terminate your account without prior notice, in any of the following circumstances:
- Violation of any provision of these Terms of Service;
- Committing fraud, illegal or irregular activities;
- Unauthorized use or misappropriation of resources from this website;
- Submitting false or inaccurate information when registering or using an account.
5. User Responsibilities
When using our website and services, you agree not to create, request, upload, or generate illegal, harmful, or infringing content using this service , including (but not limited to):
- Violation of applicable laws or regulations
- Sexual content involving minors or any act of exploitation of minors,
- Content that infringes copyright, trademark, or other intellectual property rights (e.g., requesting books featuring copyrighted characters/brands that you do not have the right to use).
- Infringement of others’ rights
- Upload or distribute viruses, malware, or harmful code
- Attempting to access an account or system without authorization
- Sending spam, unauthorized advertisements, or abusive messages
- Interfering with the normal operation of our website
- Engaging in activities that may harm our business or the interests of our users.
We may refuse, suspend, or cancel orders that violate these terms or pose legal, safety, or operational risks.
6. Intellectual Property
All content on this website, including but not limited to text, images, illustrations, designs, layouts, logos, trademarks, videos, software and other materials, is the property of Twin&Tine or their respective rights holders.
All content is protected by applicable copyright, trademark and intellectual property laws.
Prohibited uses
You may not:
- Copying, republishing, distributing, displaying website content, or creating derivative works based on website content.
- Using book content or website materials for commercial purposes
- Modify, remove or change copyright, trademark or ownership notices
- Use automated tools to batch crawl, scrape, or download website content.
- Please do not reverse engineer, decompile, or attempt to extract the source code from our website.
- Interfering with or disrupting the operation of our website
7. Orders and Payments
Order Confirmation
After placing your order, you will receive an order confirmation email.
Please note that receiving an order confirmation email does not mean your order has been accepted. We reserve the right to refuse or cancel any order for various reasons, including but not limited to pricing errors, inventory issues, payment problems, or suspected fraud.
Pricing
All prices are quoted in US dollars (USD).
Applicable taxes and shipping costs will be calculated at checkout.
We reserve the right to adjust product prices at any time. Price changes will not affect confirmed orders.
Payment methods
We accept major credit cards, PayPal, and other payment methods shown at checkout.
Placing an order signifies your confirmation:
- The payment information provided is accurate;
- You have been authorized to use the selected payment method.
We do not store complete payment card information.
Taxes and Fees
International freight may incur customs duties, sales taxes, and customs fees levied by the destination country. Unless otherwise stated, you are responsible for these costs.
8. Transportation and Distribution
Processing time
Orders are typically processed within 1-3 business days and shipped within 3-7 business days after completion .
Shipping location
We currently primarily ship within the United States. International shipping may be available to some areas.
Available shipping methods and costs will be displayed at checkout.
Delivery time
Delivery time varies depending on the destination and mode of transport.
- Orders within the United States typically arrive within 3-7 business days after shipment.
- International orders may require additional delivery time.
Delivery time is an estimate and not guaranteed.
Transportation issues
We are not responsible for delays caused by the transport carrier, weather conditions, or circumstances beyond our control.
However, we will make reasonable efforts to assist customers in resolving delivery-related issues.
Delivery failed
Customers are responsible for providing accurate delivery information.
If a package is returned due to an incorrect address, failed delivery, or refusal, resending the order may incur additional shipping costs.
9. Third-party services
We use third-party platforms and payment processors for e-commerce transactions and other service providers for payment and logistics. Your use of these services may be subject to their respective terms and privacy policies.
10. Disclaimer
- Provided “As Is”: Our website and services are provided on an “as is” and “as available” basis without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose and non-infringement.
- Content Accuracy: We strive to ensure the accuracy of the website content, but we do not guarantee its completeness, accuracy, or timeliness. Product images are for reference only; actual products may differ.
- Service Availability: We do not guarantee that the website service will be uninterrupted, timely, secure, or error-free. We may suspend or terminate all or part of the service at any time without prior notice.
11 . Limitation of Liability
To the fullest extent permitted by applicable law, Twin&Tine shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or business interruption.
For any claim arising from your purchase or use of our services, our total liability shall not exceed the amount you paid for the product that gave rise to the claim.
12. Compensation
If your violation of these Terms of Service, your use of this website to purchase books, or your actions infringe upon the legitimate rights and interests of a third party, resulting in third-party claims, losses, and expenses (including reasonable attorney fees) for our company, affiliated companies, employees, or cooperative agents, you will bear full responsibility for all compensation and cooperate with us in handling related disputes, responding to lawsuits, and ensuring that our relevant parties do not suffer any economic losses as a result.
13. Dispute resolution, applicable law and jurisdiction
13. Dispute resolution, applicable law and jurisdiction
13.1 Informal Settlement First
Before instituting any formal claim or legal proceeding, you agree to email hello@twinandtine.com with a full description of the dispute and your contact details. We will attempt to resolve the matter amicably within a reasonable period.
13.2 Governing Law
These Terms and Conditions, together with all customer orders and all disputes arising out of or in connection therewith, shall be governed by the laws of Hong Kong, excluding conflict of laws rules.
13.3 Venue and Jurisdiction
Save as required by mandatory law, all disputes arising from or relating to these Terms and the Services shall be subject to the exclusive jurisdiction of the courts of Hong Kong. You irrevocably consent to the personal and exclusive jurisdiction of such courts in Hong Kong.
14 . Changes to the website and terms and conditions
We may update our products, prices, and policies at any time. We may modify these terms by publishing an updated version on the website and adding a new “Last Updated” date. Your continued use of our services after the changes are published constitutes your acceptance of the updated terms.
The changes to the terms will not affect orders or transactions completed before the updated terms took effect.
15. Termination
We may suspend or terminate access to the website or services for any reason, including violation of these Terms. You may stop using these websites at any time. Terms that would have been terminated will remain in effect, including those concerning intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.
16 . Miscellaneous
- Severability:If any provision is unenforceable, the rest remain in effect.
- Entire Agreement:These Terms (and any referenced policies) are the entire agreement regarding the Service.
- No Waiver:Failure to enforce a provision is not a waiver.
- Force Majeure:Twin&Tine is not liable for delays/failures due to events beyond reasonable control (carrier delays, outages, natural disasters, strikes, supplier disruptions, etc.).
17 . Contact Us
If you have any questions about these Terms of Service, please contact us:
Email: hello@twinandtine.com
Our methods of collecting and using personal information are described in our privacy policy: https://www.twinandtine.com/privacy-policy/
Email: privacy@twinandtine.com
We usually reply within 1-2 business days.